The professionals for covert service tests
How good is my service? We’ll find out for you, using store checks, test purchases and social media tests from the perspective of your customers – in a nutshell: Mystery Shopping.
Welcome to SKOPOS NEXT! With our covert testing methods, we support you in improving your service quality, making your customers and employees more satisfied and optimizing your sales.
As a team of over 30 experienced experts, we analyze the service of companies at every touchpoint of the customer journey using mystery shopping, mystery mailing, mystery calling, youth protection tests and many other services. To do this, we work with our own panel of several thousand certified testers.
Our offer for you: Making the invisible visible with Mystery Shopping
A friendly word, a nice ambience, a surprising extra – it’s the little things that decide whether your customer will leave a service situation satisfied or not. We have been getting to the bottom of these small but subtle differences professionally for 25 years.
You will receive the results from us as structured feedback. From this, you can derive sound measures to improve your service quality so that your customers will be happy to come back, recommend you to others and you can increase your business success in the long term.