Observe Your Service

Quality

with

Mystery Shopping

Achieve Costumer

Satisfaction

with

Mystery Shopping

Evaluate Your Service

Performance

with

Mystery Shopping

Taking a closer look.
When it comes to sales optimisation successful
companies rely on Mystery Shopping.

We are convinced that companies can only succeed in the market long term if distribution structures are measured and analysed on a regular basis. We offer several different approaches which are regularly customized to meet the specific requirements of our clients.

Evaluate the compliance to behavioural and process standards (Mystery Visits) or examine the service standards either by telephone (Mystery Calling) or by e-mail (Mystery Mailing). Use real contacts made by actual customers to evaluate process and service standards, systems and professional competence in e-mails (E-mail Monitoring) or of internal and external service hotlines (Call Monitoring). Check the POS-standards directly in the shop by an open evaluation or a hidden visit (Store Check). Use well trained and experienced auditors to systematically verify the resources, staffing or security arrangements (Audit).

Mystery Shopping provides several possibilities. Possibilities from which more and more clients achieve a great benefit.

The SKOPOS Group

Being a part of SKOPOS Group, SKOPOS NEXT is one of the most successful providers for Mystery Shopping in Germany and has been dedicated to this specific research approach for the past 18 years.

Global projects

With its team of more than 20 committed professionals in Mystery Research as well as a shopper panel consisting of several thousand shoppers, SKOPOS NEXT conducts global projects with a strong international partner network.

Choose the best

SKOPOS NEXT carries out more than 70,000 mystery evaluations per year for its blue chip clients. As a proactive service provider SKOPOS NEXT is always seeking optimal solutions to your questions. As a client you can receive results online and live thanks to our innovative software solution. When it comes to the evaluation of customer touch points SKOPOS NEXT is the best choice for your Mystery Shopping project.

Associated Member

MSPA_member
  • Mystery Shopping

    Mystery shopping is a mostly hidden personal test purchase at the point of sale. As part of the test purchase e.g. compliance to standards as well as the performance of services in general are evaluated.

  • Mystery Visit

    Hidden personal visits at the point of sale with the objective to evaluate specifically compliance to behavioral and process standards as well as the service of the staff.

  • Mystery Calling

    Examination of process and service standards, systems and professional competence of internal and external service hotlines (call centers) by hidden calls of mystery agents.

  • Mystery Mailing

    Examination of process and service standards, systems and professional competence in e-mail correspondence by hidden e-mails of mystery agents.

  • Call Monitoring

    Process and service standards, systems and professional competence of internal and external service hotlines (call centers) are evaluated using real contacts (calls) made by actual customers.

  • E-mail Monitoring

    Process and service standards, systems and professional competence in e-mails are evaluated using real contacts (e-mails) sent by actual customers.

  • Store Check

    POS-standards as well as the product range and presentation are personally checked in the shop be either an open evaluation or a hidden visit.

  • Audit

    A systematic verification of resources, staffing, security arrangements, etc. In most cases performed openly by well trained and experienced auditors.

  • Youth Protection

    Compliance with the guidelines of selling e.g. alcohol to minors is checked by test purchases.