Mystery

Service quality is of increasing importance when it comes to distinguishing yourself from the competition in the market. But how can this quality be measureed and potential determined?

Mystery projects - measure the quality of your services and gain important information

Mystery projects (e.g. mystery shopping) are methods that measure service quality - usually through participant observation. At this, mystery shoppers have the task to re-enact daily life situations by using realistic scenarios (e.g. purchase or counseling dialogues). Consequently, important conclusions about deficiencies in the overall process can be drawn from the specific experienced advisory service case . Mystery projects can be conducted using stationary "test purchases (mystery shopping)", but also phone (Mystery calling) or postal / electronic versions (e-mail) are possible and often recommended. Nowadays, service is taking place through various communication channels, which, from a business perspective, should all provide a uniform and high quality - you receive the necessary visibility and control with our mystery projects.

SKOPOS NEXT offers many years of experience in the implementation of mystery projects in the following areas: