SKOPOS Next - the Point of Sale optimizer

SKOPOS NEXT specializes in touch-point evaluations, i.e. in the measurement and optimization of the contact quality between companies and their customers. This includes not only cross-channel personal contacts but also hard facts (e.g. POS design) and systems (e.g. Website).

Data collection is carried out through mystery shopping, mystery calling and customer surveys (by phone, online, face-to-face).

Other survey designs, e.g. employee surveys as well as product tests, organizations and communication research are covered by the business unit SKOPOS Research.

Are you asking yourself the following questions?

• How customer-oriented are our company standards and processes?
• How are our service and quality standards implemented by staff, do they make sense in terms of impact on the customer?
• How can I measure and develop the quality of my customer contacts?
• How can I test and effectively improve the advisory service and sales activity of my staff?
• How can I attain and retain prospects as customers?

SKOPOS NEXT offers a unique range of services on the subject of POS optimization, which helps to answer the questions indicated above. Our approach is holistic and is based on a continuous improvement process: